Shipping Policy

Delivery Methods

UK Delivery

All UK orders are shipped via Royal Mail.

Express/Next day: 1 day working day after dispatch.

Free/Standard shipping: 1 - 3 days after dispatch.

Please note that during seasonal or busy periods, delivery times may vary depending on your chosen shipping method.

Europe Delivery

UPS: Approximately 5-7 working days after dispatch.

DHL Express: Approximately 1- 2 working days after dispatch.

All shipments include tracking details and require a signature upon delivery. Local customs and tax fees may apply.

US, Canada & Rest of the World

UPS: Approximately 5-7 working days after dispatch.

DHL Express: Approximately 1- 2 working days after dispatch.

All shipments include tracking and require a signature upon delivery. Customers may be liable for additional shipping fees after the second failed delivery attempt.

Production Time

Please note that as each Qanitaan piece is made to order, production takes approximately 3-5 working days before dispatch. Delivery timeframes listed above apply after your order has been shipped.

Once an order has entered production, it cannot be cancelled or refunded.

Once production of your order is complete and it's ready for dispatch, you will receive a confirmation email along with tracking details.

Complimentary Alteration Service may be requested via the note section at the checkout, it is at the discretion of QANITAAN to accept/reject your request upon review from our in house tailors.

If the request is accepted it will be carried out within the production time period. Alteration service request examples (shorter sleeves, reduce by a few inches, longer scarf).

If you need your order by a specific date please leave the date required by in the note section and we will do our utmost to ensure you receive your piece for your special day.