Privacy Policy

At Qanitaan, we respect your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, and protect your personal information. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What information do we collect? We collect personal information such as your name, email address, phone number, and address when you provide it to us. We also collect information about your interactions with us, including your purchase history, site usage, and preferences.

How do we use your information? We use your personal information to process your orders, respond to your inquiries, and provide you with a better shopping experience. We may also use your information to improve our products and services, and to communicate with you about our products and promotions.

Lawful basis for processing (UK GDPR): Under UK GDPR, we rely on the following lawful bases to process your personal data:

  • Contract: Processing necessary to fulfil your order and deliver your purchases.
  • Legitimate interests: We use advertising and analytics tools (including TikTok and Meta) to promote our products and improve our services. We have assessed that our legitimate interests are not overridden by your rights.
  • Legal obligation: Where we are required to process your data to comply with the law.

You have the right to object to processing based on legitimate interests at any time. To do so, please contact us at Qanitaanceo@gmail.com.

Do we share your information? We do not sell or rent your personal information to third parties. However, we may share your information with our service providers who assist us in providing our products and services. We may also share your information if required by law or if necessary to protect our rights or the rights of others.

Third-party platforms and data sharing: We use third-party platforms to help us market our products and improve your shopping experience. Specifically:

  • TikTok: We use TikTok's advertising tools, including the TikTok Pixel, Events API, Advanced Matching, and In-App Checkout. These tools collect and share data about your interactions with our store — including pages visited, products viewed, and purchases made — with TikTok to help us measure ad performance, optimise campaigns, and reach new customers. TikTok may use this data in accordance with its own privacy policy. You can learn more at tiktok.com/legal/privacy-policy.
  • Instagram and Facebook (Meta): We use Meta's advertising and analytics tools, including the Meta Pixel, to track interactions on our store and serve relevant ads on Instagram and Facebook. Data collected may include pages visited, products viewed, and purchases made. Meta may use this data in accordance with its own privacy policy. You can learn more at facebook.com/privacy/policy.

Cookies and tracking technologies: Our store uses cookies and similar tracking technologies, including those placed by TikTok and Meta. These technologies help us and our advertising partners understand how you interact with our site and serve you relevant ads. You can manage your cookie preferences through your browser settings.

International data transfers: Both TikTok and Meta may transfer your personal data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR, such as standard contractual clauses or adequacy decisions. For more information, please refer to TikTok's and Meta's respective privacy policies.

How long do we keep your data? We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements. Order data is typically retained for up to 7 years in line with UK tax obligations. Marketing data is retained until you opt out or request deletion.

How do we protect your information? We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure. We use industry-standard security technologies and procedures to safeguard your information. However, no security system is completely secure, and we cannot guarantee the security of your information.

Your rights and choices: Under UK GDPR, you have the following rights:

  • The right to access your personal data
  • The right to correct inaccurate data
  • The right to erasure ('right to be forgotten')
  • The right to restrict processing
  • The right to data portability
  • The right to object to processing, including for direct marketing purposes
  • The right to withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us at Qanitaanceo@gmail.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Opting out of interest-based advertising: If you wish to opt out of interest-based advertising from TikTok or Meta, you can do so through your TikTok or Meta account settings, or via your device's ad preference settings.

Changes to this policy: We may update this privacy policy from time to time. The revised policy will be posted on our website with the effective date. We encourage you to review this policy periodically.

Contact us: If you have any questions or concerns about our privacy policy or our use of your personal information, please contact us at Qanitaanceo@gmail.com